Our Doctors

Our team of qualified professionals helps patients recover from surgery, injury or serious illness. We understand the importance of creating a comfortable and nurturing atmosphere, whether patients stay for short-term treatment or are residents requiring long-term care.

 

Springdale Villages's staff forms the foundation of everything we do – optimizing patient healing and wellness, creating a warm and welcoming environment, and fulfilling our mission, vision, and values every day.

Patient and Resident Rooms

Patients and residents may request either a private or semi-private room based on availability. Residents may have personal belongings in their rooms. Rooms are assigned based on the type of care each patient requires.

 

Each resident has personal storage space (closet and drawers) in his or her room. Residents have access to a personal telephone and cable television. Residents have access to wireless Internet.

 

Many insurance companies will not pay for a private room so you may be responsible for the difference between the cost of a private and semi-private room.

 

Offering a family-like atmosphere, while providing the best possible patient-centered rehabilitative care ensures that all patients feel a sense of community and connection to our staff.

 

The temperature throughout the Springdale Village facility is always comfortable for residents.

 

PERSONAL ELECTRONICS

 

In an effort to accommodate patients and their families we allow for personal electronics (laptops, personal music/video players, radios, and razors) in patient rooms provided they are battery operated. Headsets are away recommended.

 

The use of cellular phones may be prohibited in certain areas of the the Springdale Village facility. Please abide by posted signs.

 

ROOM MAIL DELIVERIES AND FLORAL DELIVERIES

 

Mail will be delivered to each patient’s room by a Springdale Village employee. If patients wish to mail letters, they may be brought to the nurses’ station or delivered there by someone. Flowers will also be delivered to a patient’s room by a hospital employee.

Patient Outcomes

Today's healthcare requirements necessitates an inventive, patient-centric approach driven by innovative technology and a focused team of highly-trained professionals. Springdale Village’s team is proven to improve the patient experience and outcomes through a working philosophy of “treating the person rather than the patient.”

 

As leaders in healthcare, we have assembled one of the strongest teams in post-acute care to identify solutions for patients who deserve and receive the best outcomes possible. We are also improving patient safety and quality of care by developing benchmarks for establishing successful long-term outcomes and reducing rehospitalizations.

 

Outstanding patient results require not only expertise in medical treatments, but strengthening connections and improving patient communications across the care continuum.

Nutrition Program

Our nutrition program provides selective menus featuring fresh and nutritious meals. You will be provided with regular, well-prepared, nutritious meals as ordered by your physician. A consulting Dietitian is contracted by the center to oversee all menus and diets.

 

Springdale Village offers individual medical nutrition therapy and group nutrition under the direction of our Registered Dietitian. Programs are designed to supplement each client's own life whether they are looking for weight management/weight loss, or nutritional management for the prevention/management of cardiovascular disease and diabetes.

 

Our Registered Dietitian may also work with clients who have special dietary considerations such as Celiac Disease, food allergies/intolerances, Gastric Intestinal issues and more. Please make your dietitian aware of food preferences and any food allergies you may have.

 

DIETARY RESTRICTIONS & MODIFICATIONS

 

Therapeutic diets and modified diets are provided as ordered by your physician. We work with the medical team to provide special diets for those who need them. We work hard to ensure that even pureed consistency foods tickle the taste buds.

 

PHYSICIAN PRESCRIBED DIET PLANS

 

Your physician may prescribe a low sodium or low sugar diet for you. We are required to follow your physician’s diet orders. The Center cannot change your diet without a physician’s order. If you do not like the diet your physician has prescribed for you, we encourage you to talk with your physician.

 

FOOD PREFERENCES

 

We seek to create healthy menus that accommodate each resident’s particular dietary needs as prescribed by their physician. If you do not see something on the menu that you would like and your physician agrees that it is something you can eat, we will do our best to accommodate you.

 

There are some items that are not on our menu and that we do not serve.  If you do not see something on the menu that you would like and your physician agrees that it is something you can eat, we will do our best to accommodate you.

 

Note: We cannot change your diet without a physician’s order. If you do not like the diet your physician has prescribed for you, we encourage you to talk with your physician.

Food Service / Dining

Providing care also involves nurturing and nourishing our patients and residents. Our dietitians at Springdale Village develop wholesome, nourishing, and well-balanced meals for our chef and staff to prepare as an important part of each patient’s treatment and recovery.

 

We encourage all residents to eat in the dining room, which is designed for a pleasant dining experience.

 

Meals at Springdale Village are served in our social dining room. We seek to create healthy menus that accommodate each resident’s particular dietary needs, as prescribed by their physician.

 

We make every effort to provide nutritious meals that are prepared according to the patient’s doctor’s orders. On a daily basis, food and nutrition services provides each patient with a menu that is in line with their treatment plan and diet prescribed by their doctor.

Family Involvement

We strive to ensure that our patients feel valued and that they are receiving the very best clinical and emotional support possible. We encourage our patients and their families to be involved in their treatment plan from admission to post-discharge for the highest degree of success in their recovery.

Visitors

Visitors to the Springdale Village facility can appreciate the amenities including a staffed reception area, a lobby with television and comfortable seating, nearby restrooms, refreshments and telephone access.

 

We welcome prospective patients and their families to tour our facilities, get answers to their questions and gain knowledge of the Springdale Village’s services and the rehabilitation process. To arrange a tour, please call (480) 924-7777. Our comprehensive guided visits provide prospective patients and their family members the opportunity to see the spotless environment, including therapy areas, patient rooms and patient indoor and outdoor lounge areas.

 

Springdale Village provides convenient surface lot parking at the main entrance along Broadway Road. Wheelchair accessible parking is available as well.

 

PATIENT CARE

 

Beginning with our administrator, to all attending physicians, nurses, nursing assistants and related care personnel, all are responsible for each patients care. We know our patients’ names, background, likes and dislikes and family members. Daily physician rounds assure constant patient contact and communications with nursing staff for services, medications, feeding and diet requirements, along with the sharing of essential information to provide timely, professional and compassionate care.

 

It is important to us that our residents, as well as each family member, feel informed, respected and loved during their stay at our facility.

Spiritual Resources

Any patient or family member who desires to talk with a religious advisor should notify his or her nurse. Efforts will be made to contact the patient’s personal clergy. If no one is available, arrangements can be made with one of the local houses of worship. Other spiritual or cultural needs may be communicated to your Discharge Coordinator or Social Services to help meet your specific concerns or needs.

Activities Calendar

A positive and uplifting atmosphere can set the tone for a resident’s stay. Springdale Village employs an ongoing and extremely friendly professional staff to create social programs and activities. We often specialize activities to match the capabilities and needs of each resident. This is important as a powerful influence in the healing process.

 

Residents may choose to take part in a variety of activities. Here at Springdale Village we have both indoor and outdoor areas for resident use with staff assistance to help help residents go outside.

 

Each resident is given a calendar to keep them informed of upcoming events such as birthday parties, movies, musical programs, outings and other special events. Friends and family are always welcome to visit and attend our special events.

 

SPECIFIC ACTIVITIES INCLUDE:

 

• Musical performances

 

• Current events update

 

• Reading the newspaper

 

• Singing exercises

 

• Fitness activities

 

• Stretching exercises

 

• Religious meetings

 

• Entertainment

 

• Games

 

• Movies

 

• Field trips/outings

Housekeeping

Springdale Village’s housekeeping staff endeavors to provide a clean, healthy environment. Every day rooms are cleaned, surfaces disinfected, the walls are spot cleaned, and the floors are mopped and polished regularly. We make sure bathrooms are properly cleaned and stocked. In addition, housekeeping manages the cleanliness of common areas.

Insurances and Billing

We are pleased to participate in most Medicare and managed care plans, in addition to workers' compensation, no fault and other insurance providers.

 

Prior to your admission, patient insurance benefits will be verified based on the insurance information provided. We will secure any prior authorization that your insurance company might require prior to your admission to Springdale Village.

 

We will file claims with your insurance company on your behalf. In order for us to do this we must have on file a copy of the front and back of the patent’s insurance card. Prior to, or on the day of admission, patient’s insurance cards need to be copied and provided to our business office for proper billing. While we will bill the insurance directly, patients are ultimately responsible for payment of the bill.

 

LIST OF INSURANCES WE ACCEPT

 

Aetna, AHCCCS, ALTCS, UHC Dual Complete, UHC Acute - Community Plan, UHC Medicare, UHC Commercial, Banner, BCBS, Care First/One Care, Cigna, Health Choice, HealthNet, Humana, Indian Health Services, OptumCare, Medicare, Mercy Care, Mercy Care Advantage, Mercy Care Acute, Mercy Maricopa Integrated Care, Pacificare/Secure Horizons.

 

BRING PATIENTS INSURANCE CARDS

 

Our business office needs information on the patient’s insurance card in order to file a correct claim with insurance companies or state.

 

PRIMARY AND SECONDARY INSURANCE BILLINGS

 

Complete and accurate primary and secondary insurance information is necessary. We will submit bills to the insurance company and will do everything possible to get the patient’s claim paid. It may be necessary for the patient or responsible family member to contact the insurance company to assist in expediting the claim payment.

 

BILLING AFTER INSURANCE PAYMENT HAS BEEN MADE

 

After the insurance company has paid its portion of your hospital bill, we will provide a statement of account. This statement indicates the amount that has been paid and any balance required to pay. Balances are to be paid within 30 days.

 

SEPARATE BILLINGS

 

Bills for professional services provided by doctors for managing and treatment of the patient may be additional from pathologists, radiologists, cardiologists and so on. Their claims submissions are separate from Springdale Village’s billing.

 

TIMELY BILLINGS AND ACCOUNTING

 

Patient billings are not sent until after the patient’s Health Insurance Company has paid or denied the claim related to care. If insurance information was provided when patient was registered at Springdale Village- allegiant, the first bill you received will indicate what the insurance paid and what the balance is after all insurance payments.

 

BRING PATIENT'S INSURANCE CARDS

 

Our business office needs information on the patient’s insurance card in order to file a correct claim with insurance companies or state.

Primary and Secondary Insurance Billings

 

Complete and accurate primary and secondary insurance information is necessary. We will submit bills to the insurance company and will do everything possible to get the patient’s claim paid. It may be necessary for the patient or responsible family member to contact the insurance company to assist in expediting the claim payment.

 

PATIENT RESPONSIBILITY FOR OTHER PAYMENTS

 

Springdale Village offers three payment options: Credit Card, check or money order: Make check or money order payable to Springdale Village. We accept MasterCard, Visa or Discover.

 

Case Management

 

Our Case Managers guide each patient through their entire stay from admission to discharge, handling logistics for their care. Springdale Village’s professional case managers are responsible for safely seeing each patient through their stay.

 

The goal of our case managers that provide this administrative service is to seamlessly direct patient movement through a series of phased involvements with the healthcare and social service delivery system. Case management involves both medical and long-term care programs may contain the following components: intake/eligibility determination, needs assessment, care planning, service arrangement, monitoring, and termination planning.

 

Social Services

 

Direct services social workers help people solve problems. At Springdale Village our social workers focus on patient education, make referrals for other health services and coordinate discharge planning when discharge is an option. When patients go home from Springdale Village they may need a variety of services in the home, such as physical therapy, home health care or housekeeping services and meal preparation. The Springdale Village social worker would coordinate necessary arrangements for the patient’s care after discharge.

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