At Springdale Village by allegiant, we understand that admitting a loved one is a difficult and stressful process. That is why we are here to help with a sincere dedication to enhance the quality of life for patients and residents by committing to core values of communicating expectations, delivering high-quality nursing and rehabilitation services and setting higher standards in resident care.


Admission to Springdale Village is carefully arranged through our admissions department. We take steps to ensure that all patient needs will be met and a smooth transition occurs.


Our admission process involves meeting with the patient and family members to review the care required and to develop the appropriate Care Plan. Depending on patient needs, each discipline involving Nursing, Nutrition, Therapy, Activities and Social Service is coordinated among all caregivers. There is a commitment among our staff to perform comfort care with compassion around the clock along with a registered nurse on call anytime, day or night.


A broad spectrum of information about the patient is taken into consideration relating to medical data, diagnosis, level of function, personal history, religious preference and interests. Our team of certified caregivers focus on the health and well-being of our residents in creating and providing the most comfortable environment possible.


Springdale Village is a licensed, sub-acute specialized nursing facility with additional Medicare certification that supports a length of stay measured in weeks (more than 25 days on average for Medicare patients) as compared to the typical five-day stay for patients in traditional hospitals.


Due to the very real risk of medical identity theft, we take precautions to help protect your medical identity. This includes requiring our admissions staff to request photo identification of the patient at the point of admission. Please be understanding of our staff when they ask you for ID, as it is part of the process to help protect your medical identity.


During the admission process, we will ask to identify one contact person. This person will be the individual contacted for discharge planning in the event of any change in condition or if the patient is unable to give consent for special procedures. In an effort to protect the privacy of our patients, we will only give out patient information to the designated contact person. Please help us by letting other family members and friends know the name of the designated contact person.


Documents In Order To Complete

Patients will need the following items with them on admission day:


• Insurance cards, so that we can copy and verify the accuracy of our information for correct billing.


• Any important papers such as a Health Care Directive, Power of Attorney (POA) and Living Will, so that we can make a copy and include it with the patient’s Medical Record in the event we need to follow your directive.


• A photo identification and proof of the patient’s current address, so that we can verify and support the protection of your identity.


Copy of any financial Advance Directive such as a Durable Power of Attorney for financial decisions.


Personal Items

We will provide patient gowns. A patient may be asked to bring in their own clothes when approaching discharge or working with the Therapy staff. When away from bed, patients are expected to wear a bathrobe and appropriate foot coverings. Due to the hazard of falling on slippery surfaces, patients are not allowed to be out of bed in their stocking feet.


Personal Items need to be limited to clothing and personal care items. If there is an item that will make the patient’s stay more comfortable, please discuss this need with the charge nurse.


We suggest that patients keep no more than $5.00 in their room for small purchases. We are not responsible for lost money or other valuables brought into patient rooms.


An important concern are eyeglasses and dentures. These items should be stored in a safe place when not in use. The nurse will provide each patient with a special dentures box. Please do not wrap eyeglasses or dentures in a tissue or leave them on the meal tray. Springdale Village cannot be responsible for lost eyeglasses or dentures. If a patient loses something, please notify the nurse for assistance. Found articles are maintained for 30 days.


Drugs and Medications

Drugs and Medication should not be brought into our facility, including vitamins or herbal supplements. If the patient’s physician writes an order to bring in home medications, the nurse will discuss this with the patient or patient’s representative. Alcohol or tobacco products of any kind are not permitted.


Of course, no firearms, ammunition, knives or other weapons are allowed on the premises.


Personal Electronics


In an effort to accommodate patients and their families, we allow for personal electronics (laptops, personal music/video players, radios, and razors) in patient rooms provided they are battery operated. Headsets are always recommended.


The use of cellular phones may be prohibited in certain areas of Springdale Village.  Please abide by posted signs.


Room Mail and Floral Deliveries


Mail will be delivered to each patient’s room by a Sprindale Village employee. If patients wish to mail letters, they may be brought to the nurses’ station or delivered there by someone. Flowers will also be delivered to a patient’s room by a Springdale Village employee.


Insurances and Billing


We are pleased to participate in most Medicare and managed Medicaid plans.


Insurances We Accept


•  Aetna



•  UHC Dual Complete

•  UHC Acute - Community Plan

•  UHC Medicare

•  UHC Commercial

•  Banner


•  Care First/One Care

•  Cigna

•  Health Choice

•  HealthNet

•  Humana

•  Indian Health Services

•  OptumCare

•  Medicare

•  Mercy Care

•  Mercy Care Advantage

•  Mercy Care Acute

•  Mercy Maricopa Integrated Care

• Pacificare/Secure Horizons


Bring Patient’s Insurance Cards


Our business office needs information on the patient’s insurance card in order to file a correct claim with insurance companies or state.

Prior to your admission, patient insurance will be verified based on the insurance information provided. We will secure any prior authorization that your insurance company might require prior to your admission. We also recommend that notification requirements for insurances are provided prior to your admission.


We will file claims with your insurance company on your behalf. In order for us to do this we must have on file a copy of the front and back of the patent’s insurance card. Prior to, or on the day of admission, patient’s insurance cards need to be copied and provided to our business office for proper billing. While we will bill the insurance directly, patients are ultimately responsible for payment of the bill.


Primary and Secondary Insurance Billings


Complete and accurate primary and secondary insurance information is necessary. We will submit bills to the insurance company and will do everything possible to get the patient’s claim paid. It may be necessary for the patient or responsible family member to contact the insurance company to assist in expediting the claim payment.


Billing After Insurance Payment Has been Made


After the insurance company has paid its portion of your hospital bill, we will provide a statement of account. This statement indicates the amount that has been paid and any balance required to pay. Balances are to be paid within 30 days.


Separate Billings


Bills for professional services provided by doctors for managing and treatment of the patient may be additional from pathologists, radiologists, cardiologists and so on. Their claims submissions are separate from Springdale Village's billing.


Timely Billing and Accounting


Patient billings are not sent until after the patient’s Health Insurance Company has paid or denied the claim related to care. At the time of the first bill, it will indicate what the insurance paid and what the balance is after all insurance payments.


Springdale Village offers three payment options: credit card, check or money order: Make check or money order payable to Allegiant Healthcare of Mesa. We accept MasterCard, Visa or Discover.


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